Repairs
The repair and maintenance of a Marillac property is the joint responsibility of both Marillac as landlord and the tenant. If our tenants need support to live independently then your service provider will support you to fulfil your tenant obligations. Landlord and tenant responsibilities are clearly laid out in the tenancy agreement and in the Tenant’s Handbook.
Almost all of Marillac’s properties are registered with HIQA and are subject to regular inspections which include construction and fire safety. Repairs and maintenance and any requests for adaptations will be monitored and reviewed by the Marillac Housing Manager.
Marillac is governed by the Residential Tenancies Acts, the Housing Acts including the Housing (Standards for Rented Houses) Regulations 2019. The Approved Housing Body Regulatory Authority (“AHBRA”), the Department of Housing, Local Government & Heritage (“DHLGH”) and Local Authorities will also have external oversight of the work of Marillac. Details of our Repair & Maintenance Strategy is documented under our Asset Management Strategy.
Most of the properties under Marillac’s management are shared properties, that is, more than one single adult household sharing with another. As a result, kitchens, bathrooms and living areas are shared communal spaces. Marillac will have a greater degree of responsibility for these shared communal areas. Tenants with the support of support staff if applicable are responsible for the upkeep of their individual rooms and shared areas. Marillac accepts responsibility for providing basic functional appliances in shared kitchens. Marillac will also provide basic dining furniture, a living room suite and curtains/blinds in these shared areas.
Maintaining fixtures like kitchen units, bathroom sanitary ware
Addressing plumbing and electrical issues
Maintenance of fire detection equipment
External painting and internal painting of communal and shared areas
Tenants are responsible for decorating and furnishing their own room
Tenants are responsible for arranging and paying their utilities like electricity, gas, telephone, TV licence, broadband
Tenants are also responsible for arranging and managing their waste collection
Tenants are responsible for providing their own TV, personal equipment, any medical equipment, any electrical appliances that are not associated with food storage, cooking of food and laundry
Tenants cannot make alterations to their home without written permission from Marillac Housing Association
Emergencies
When a repair request is deemed to be an emergency, usually a same day response is received by a buildings officer or contractor. Marillac will ensure the property is secure from a Health & Safety perspective and further works may be required to complete the repair. Where further works are required it is expected the repair would be complete within 2-3 working days, depending on the extent of the repairs required.
An emergency is defined as something which could not have been foreseen and which could cause danger to health, tenant or staff safety, or serious damage and destruction of the property. In the event that the property has to be vacated following an emergency where the dwelling has become inhabitable, please contact the Manager.
Urgent
When a repair request is deemed to be urgent by Marillac, a response from a buildings officer or a contractor would be received within 2 working days with completion expected within 5 working days. This category of a repair is deemed urgent as it would affect the comfort and convenience of the tenant.
Routine
When a repair is deemed to be a routine repair the buildings officer or contractor has 28 working days to complete the repair. This is a less urgent repair which will be dealt with within the 28-day timeframe.
Please telephone us at 01 6856005 to report a repair or maintenance issue. Alternatively email us at repairs@marillachousing.ie providing as much detail as possible on the type of repair issue. The more detail we have the quicker we can respond and resolve the issue. You may also click directly on the link below:
